New Zealand Bus & Coach Tour Reviews

Chelsea was terrific to work with. I appreciated her communications and she kept me informed about the opening of the calendar for bookings. I loved my trip with Grand Pacific Tours. I had the best time and it was the perfect tour for me. This trip had to be postponed because of COVID and I never felt forgotten as we waited for NZ to open back up to tourists. Thanks for making my dream trip come true!

Very satisfied with the whole trip I took. Everything worked out very well. When I did have an issue, it was sorted out very satisfactory and promptly. Thank you to all at New Zealand Coach Tours.

Rod the coach driver was excellent. Very knowledgeable, interesting and funny anecdotes, always very polite and smartly dressed, kept the coach very clean and tidy both inside and outside.

The choice & location of hotels was superb. The train journeys, especially the Northern Explorer was exceptional. Despite my trepidation regarding not having hard copy tickets there was absolutely no hitches....all very smooth.

The trip was outstanding and our driver/guide was excellent. The only thing I can think of at this time was the tour needed two night in Wellington. There wasn’t enough time to get to see the remainder of the museum and explore the city.

We loved the business model - allowing experienced travelers a lot of freedom in their itineraries but also providing the needed transport from one location to the next. Also we really liked the hotels provided on the tour. I was impressed with how quickly the travel specialist would respond to my questions and provide advice. I am already recommending NZFT to friends!

I think honestly Shelby Hewlett stands apart as being the factor in this trip being one of the best trips of my life. I felt so relaxed; Shelby and her team were so immensely kind and diligent. I felt that they really cared about my experience and that they constantly go above and beyond. I’ve worked with tour companies before as I tend to take 4-5 trips abroad a year. I’ve never experienced the level of customer service I have on this trip. Additionally, the hotels! The hotels have been incredible— centrally located, quietly luxurious. I couldn’t be happier. It has felt like such a dream— I’m sorry the trip is coming to an end!

Jeanette Bagley was extremely professional and timely during the reservation process. Very happy with the tour and enjoyed the beautiful New Zealand.

Being a former travel agent, I really appreciated Angela's suggestions and pace of our trip. The hotels, transfers and car were all perfect! We had to change our trip midway and we got support through the app. That is a great feature!

Sophie McKenzie is a person truly dedicated to her job. She always get in touch and ask if we have any query and always make it sound exciting of our upcoming tour. Perfect picture of an excellent consultant. The tour itself was impressive having first class seat. Bus always spotless clean both inside and outside. Our Captain Coach/driver Lindsay is a safe driver so caring, accommodating, so knowledgeable about NZ and made us feel like one family.

From the initial booking of the tour to the very end, Tia was the best we could have asked for. She kept us informed of everything both by e mail and on the app. This would have been good enough to give her an A rating but she deserves so much more. We were stranded in Franz Josef due to the road closure. Tia kept in touch with us all the time. She went beyond the call of duty in getting us to the airport in Hokitika and to our hotel in Queenstown. She suggested which flight we take too which made booking so much easier. This kind of service (and caring) is hard to find these days. We want to thank Tia for everything she did for us. We think New Zealand is beautiful scenically but it is also their people that add to the beauty of the country. Every person involved in this tour were on time, friendly and knowledgeable. We feel most fortunate to have had all our drivers be so kind. Tia is the best person you could have representing your company.

I had a wonderful trip. New Zealand is so beautiful. My booking with New Zealand Coach Tours was well worth it. The customer service was awesome , they answered any questions I had promptly. The Bus tour was amazing, John one of the bus drivers, was very informative, and alot of fun. He made the trip, with stories about the journey. You should give him a pay rise . 😊 Thanks you to all. Sheryl. (Aust).

Emily-Rose was a fantastic help organising my first trip to New Zealand. She was informative without being pushy in any way and guided me through what would be the best itinerary for me. Everything went very smoothly, no hiccups. Hotels booked were perfect for my needs. I cannot fault the service I received and highly recommend this company. Without hesitation I will be booking another trip as soon as possible!

Our tour guide Legend was the best. He had everything organized and if there was a problem he had it fixed quickly. We all had a great time. I was expecting a mixed age group but we were all around the same age. Great job.

Excellent holiday experience. Louise did an amazing job to make our trip run so smoothly. We would probably take a "chill" day in the middle of doing it again because of the packed itinerary. Thank you all

Tour was extremely well organised. Any queries prior to the tour were dealt with promptly. Hotels were great, coach was great and the driver Craig very knowledgeable and helpful.

My good experience for this trip started with Gina. She had been prompt to help with all my concerns, attending to details with patience and politeness.

Everything was perfect. Country, landscape, people, food, travel group and travel director were all outstanding (even the weather!). All our few special requests were accommodated. Good mix of group activities and time for individual experiences.

My daughter and I had a wonderful time in NZ through your company. We felt supported by Carly and her team and the timing of the tours and transport was always smooth and well timed. The hotel accommodation was mostly of a very high standard and breakfast/lunches included were great. I would definitely recommend this company to others. Carly's support from initial enquiry to in country support was terrific. Thank you. My daughter and I have made precious memories with the help of NZ Tours. Thank you.

Sorry Janette , couldn’t give you all 10’s only Nadia Comaneci gets 10’s. What an outstanding tour you put together. Started with Harbour Dinner Cruise in Auckland & ended with a relaxing & picturesque Tranz Alpine scenic train trip . We are Waterfalled & Mountain-ed out but what amazing scenery we got to see throughout NZ. The transfers you arranged were 1st class, always on time , clean & friendly but above all helpful with things to do & restaurants. The small group tours you arranged were outstanding with the highlight being our own private tour from Queenstown to Franz Josef with Glaciers Shuttles ( Neil) our guide took us to 4 or 5 places that were breathtaking & such a pleasure being there. Who would have thought a day at Hobbiton would be in our top 3 things of the trip. Just had a ball & with the best buffet lunch & finished off the day in a Polynesian thermal spa just the perfect day. And finally you & your staff when we needed help & advice with changes to the itinerary throughout the trip you all provided prompt replies that were always correct & took out whatever stress there might have been for Bernadette & I.