New Zealand Bus & Coach Tour Reviews

Sarah Pollard was our Travel Specialist and I couldn’t have been happier with her. She was so lovely and nothing was too much trouble for her. She was able to source the perfect tour for us, continued to check in with us from beginning to end and always got back to me quickly. I’ve already recommended her to someone who is considering a tour. Just a shame that she’s not here in Perth. Give that girl a star. ⭐️

The trip was well-organized. All staff and drivers were friendly and helpful. The accommodations were fabulous. Marissa was incredibly helpful with my bookings. Thank you so much!

I can honestly say it was a totally amazing trip of a lifetime. From the moment I started the tour it was flawless. Alfred created an itinerary that suited my time and finances whilst delivering everything I had considered important for my trip. I would highly recommend Alfred to all my family and friends if they were travelling to New Zealand. Thanks for the awesome memories 😊

Shelby did a fabulous job creating an amazing tour of New Zealand. She was very knowledgeable and creative while still incorporating any preferences we had. She was also very responsive to questions and any requests we had both before and during the trip. The hotel selections, transportation, day tours, and other activities were all terrific. I highly recommend Shelby and New Zealand Coach Tours for anyone considering a trip to New Zealand!

This was a fantastic trip and I enjoyed every moment of it. Tia was extremely helpful from the first time I contacted her right through to the end. She was approachable, helpful and friendly, nothing was too much trouble. The organisation and communication relating to this trip was excellent, everything was covered. Although the days travelling were long, there were plenty of stops and the scenery we passed through was always interesting even before we got to the final destination for the day. Craig our coach driver had an encyclopedic knowledge of the every area, animals and vegetation. His commentary was clear, he was happy to answer questions and the videos he showed relating to where we were going were enjoyable and informative. Every destination was worthwhile and the scenery was beyond beautiful. I couldn't fault it and it was a trip of a lifetime. Thank you

Excellent trip, organisation and communication was really good. Duration of the trip and timing was perfect. Tia was a great contact for organising this trip, very helpful and friendly.

Thanks so much for a great journey! Communication was top-notch, staff were super flexible in making changes and everything went smoothly. I would definitely recommend!

We loved everything and every minute of this tour. Kayla was so helpful with booking and communicating to us. Always a great help with my questions of which there were a lot.

We thoroughly enjoyed our Bus trip and would recommend the journey to others. A few things would have made the trip more palatable 1. Have the bus fleet properly maintained. The other bus we were travelling with had to be replaced as the air condition failed. Our bus had a fan belt fail, so your maintenance crew came and fixed it with the wrong belt - which required them to attend at another point and 'fix' again. 2. Use a Coach or Bus, with toilet facilities. a number of people had to go behind the bus and some stops only had 2 toilets, resulting in a long queue. 3. Ensure the places where the designated stops are scheduled can handle a bus load of 30 people in a reasonable time. 4. Why would you have 2 buses turn up at a facility, swamping them with more than 70 people all wanting service at the same time? Please accept these notes as comments rather than criticism as we did enjoy our time and would recommend the trip to others. Regards David

Extremely pleased with the services provided by Harriet. All the arrangements occurred glitch free with professional contacts at all events. I highly recommend this organization for South Island tours. Thank again Harriet for a job well done! Walter Z

From start to finish, service was excellent. They were able to handle our unusual situation. All of the providers they work with are excellent, on time, and delivered on their advertised promises. Everything went exactly as planned; there were no problems with reservations or anything. Our salesperson was very responsive, friendly and helpful. The app showed us all itinerary details even when offline (as advertised). While travelling, we met some people who had problems with other providers, and we were glad we didn't have any of their negative experiences.

Tour leader, Driver and Chelsea all excellent.

Quick response and very helpful.

Firstly, our drivers Will, Jonathan, Hannah and Luke (possibly another one whose name escapes us) were brilliant in every respect. They gave us superb commentary on each trip which added very much to our enjoyment and enlightened us too. We have great memories of a great experience which was expertly arranged by Sabina who communicated and assisted us well at booking stage. Highly recommended!

I want to say that Carly was wonderful. We were very pleased with our trip. Staying in the Rydges in Rotorua was great. It was fun to have the geothermal activity going on. Just out our window, we could see the steam continuously. The swimming pool was so nice and warm because they use the hot springs to keep it warm. This was a great recommendation. We enjoyed all the tours. We did a five-day tour in the North Island and then got on a cruise ship for 12 days. In hindsight we would just do a longer tour on land with Carly advising us. I can't say enough good about what we saw and did. Thank you.

We cannot speak more highly of the service we encountered for our trip. Ever so efficient nothing was any trouble. We have now booked for the North Island next year. Well done to all involved.

It was an amazing tour, I loved every part of it. Shelby was great and very professional. Always available to answer my questions and I will happily refer my friends to her if they wish to travel to New Zealand. The tour itself was 10/10+ from the start. I have nothing negative to say. Definitely an ultimate tour. Some of my friends are interested in doing the same tour. Thankyou to all involved

We have nothing but praise for this company, specifically the two people who corresponded with us. Everything that was set up was on time and the places that were booked for us were great. Loved the app. Couldn’t recommend the company more highly and already have to several friends.

Wonderful tour! All the hotels were very nice. The guides were friendly and knowledgeable. All the pick up and drop off guides were on time. Sabina was a wonderful planner. Everything was perfect. I loved this tour!!

All coach drivers/guides did an excellent job. Brendan - RoyalOZ, Xavier Cheeky Kiwi and Joseph Cheeky Kea Travel and others from intercity coaches. Shelby thank you for organising this tour. It was well executed.