New Zealand Bus & Coach Tour Reviews

Iwan has to be commended for brilliant communication care and support all the way through the planning and making it so memorable for us . The accommodation transport and staff involved were excellent and to be congratulated for making our lifetime trip memorable. Thank you from Pravin and Anita

Sophie was amazing. We had the best trip. THANK YOU

Brilliant trip. We had a fantastic time

The trip was absolutely amazing. We had no idea that we would see such fantastic scenery in such a beautiful country. The entire trip was organised to perfection in every aspect and detail. To say we got value for money is an understatement. On our way back from Milford Sound we had to take a long detour due to a very serious road accident. This added 3 to 4 hours to our journey. Despite this, we were looked after extremely well by our driver Bruce who did a trojan job driving us back. Hats off to him. We must also say a huge thank you to Harriet McGregor for her many emails and telephone calls whilst our trip was being organised. Always willing to help and share good advice. We fell in love with New Zealand and would love to return at a future time. Thanks again for a marvellous time.

Thank you Carly. You were excellent to work with and very patient. Traveling alone with your outstanding itinerary worked so well. Loved the places you picked for me to stay. I went to Te Papa twice for longish visits. 👍❤️ All LOTR stuff was plain fun.😄 Train trip great. The entire trip really was perfect. I wish we were not so far away.

Shelby was very helpful and very professional

Travelling from the UK and staying in Australia I found it very easy to sort out travel plans to New Zealand and have any queries answered from afar. It was a wonderful trip and ticked all the boxes. The organisation of the trip was smooth Chantivee a great guide and Simon an excellent driver - and of course the scenery was amazing!

Chelsea was terrific to work with. I appreciated her communications and she kept me informed about the opening of the calendar for bookings. I loved my trip with Grand Pacific Tours. I had the best time and it was the perfect tour for me. This trip had to be postponed because of COVID and I never felt forgotten as we waited for NZ to open back up to tourists. Thanks for making my dream trip come true!

Very satisfied with the whole trip I took. Everything worked out very well. When I did have an issue, it was sorted out very satisfactory and promptly. Thank you to all at New Zealand Coach Tours.

Rod the coach driver was excellent. Very knowledgeable, interesting and funny anecdotes, always very polite and smartly dressed, kept the coach very clean and tidy both inside and outside.

The choice & location of hotels was superb. The train journeys, especially the Northern Explorer was exceptional. Despite my trepidation regarding not having hard copy tickets there was absolutely no hitches....all very smooth.

The trip was outstanding and our driver/guide was excellent. The only thing I can think of at this time was the tour needed two night in Wellington. There wasn’t enough time to get to see the remainder of the museum and explore the city.

We loved the business model - allowing experienced travelers a lot of freedom in their itineraries but also providing the needed transport from one location to the next. Also we really liked the hotels provided on the tour. I was impressed with how quickly the travel specialist would respond to my questions and provide advice. I am already recommending NZFT to friends!

I think honestly Shelby Hewlett stands apart as being the factor in this trip being one of the best trips of my life. I felt so relaxed; Shelby and her team were so immensely kind and diligent. I felt that they really cared about my experience and that they constantly go above and beyond. I’ve worked with tour companies before as I tend to take 4-5 trips abroad a year. I’ve never experienced the level of customer service I have on this trip. Additionally, the hotels! The hotels have been incredible— centrally located, quietly luxurious. I couldn’t be happier. It has felt like such a dream— I’m sorry the trip is coming to an end!

Jeanette Bagley was extremely professional and timely during the reservation process. Very happy with the tour and enjoyed the beautiful New Zealand.

Being a former travel agent, I really appreciated Angela's suggestions and pace of our trip. The hotels, transfers and car were all perfect! We had to change our trip midway and we got support through the app. That is a great feature!

Sophie McKenzie is a person truly dedicated to her job. She always get in touch and ask if we have any query and always make it sound exciting of our upcoming tour. Perfect picture of an excellent consultant. The tour itself was impressive having first class seat. Bus always spotless clean both inside and outside. Our Captain Coach/driver Lindsay is a safe driver so caring, accommodating, so knowledgeable about NZ and made us feel like one family.

From the initial booking of the tour to the very end, Tia was the best we could have asked for. She kept us informed of everything both by e mail and on the app. This would have been good enough to give her an A rating but she deserves so much more. We were stranded in Franz Josef due to the road closure. Tia kept in touch with us all the time. She went beyond the call of duty in getting us to the airport in Hokitika and to our hotel in Queenstown. She suggested which flight we take too which made booking so much easier. This kind of service (and caring) is hard to find these days. We want to thank Tia for everything she did for us. We think New Zealand is beautiful scenically but it is also their people that add to the beauty of the country. Every person involved in this tour were on time, friendly and knowledgeable. We feel most fortunate to have had all our drivers be so kind. Tia is the best person you could have representing your company.

I had a wonderful trip. New Zealand is so beautiful. My booking with New Zealand Coach Tours was well worth it. The customer service was awesome , they answered any questions I had promptly. The Bus tour was amazing, John one of the bus drivers, was very informative, and alot of fun. He made the trip, with stories about the journey. You should give him a pay rise . 😊 Thanks you to all. Sheryl. (Aust).

Emily-Rose was a fantastic help organising my first trip to New Zealand. She was informative without being pushy in any way and guided me through what would be the best itinerary for me. Everything went very smoothly, no hiccups. Hotels booked were perfect for my needs. I cannot fault the service I received and highly recommend this company. Without hesitation I will be booking another trip as soon as possible!