What happens if I have to cancel my booked tour?

You can cancel your tour at any time for any reason however please be aware that cancellation fees may apply.

No one books a tour thinking they're going to have to cancel it, but we understand that sometimes life has other plans for us! Our full terms and conditions can be viewed here. We strongly advise that you purchase travel insurance that will cover you for any cancellation or interruption costs. See below for our recommendation!

Travel Insurance with Allianz Partners

Whether you are on a well-deserved holiday with friends or with family, it takes only a second for your trip to take an unexpected turn for the worse. Travel insurance can help with unforeseen incidents and expenses if things go wrong whilst you are away.
Allianz offers two international plan options:

The Essentials plan: Restricted benefits and lower policy limits
The Comprehensive plan: Higher limits and extended benefits

International policies offer the following standard policy features:

Selected cover* for epidemic and pandemic diseases such as Covid-19
Cover for medical and repatriation expenses
Emergency assistance provided 24 hours/7 days a week
Replacement cover for baggage items less than two years old
Dependent Children under 21 years covered at no additional charge
Rental vehicle excess cover

You can also ask us for the following:

Increased cover for specified high-value items (Comprehensive only)
Cover for pre-existing medical conditions (Comprehensive only)

Your request will be subject to assessment, and if accepted, an additional premium may be payable.

*There is no cover for claims directly or indirectly arising from or caused by You commencing Your travel against the New Zealand Government's advice or against local government advice at Your overseas destination.

*There is no cover for lockdowns, changes in government alert levels, quarantine or mandatory isolation applying to a population or part of a population. As with any travel insurance, disinclination to travel due to fear or change of mind is not covered.

You should consider the full Policy Wording(s) before making any decisions about this travel insurance policy.

Terms, conditions, limits, sub-limits, and exclusions apply, and these are set out in the Policy Wording(s).  It is your responsibility to read and understand the Policy Wording prior to buying your insurance with us.

Click here to view the International Policy Wording. The Policy Wording(s) detail the benefits, terms, conditions, limits, sub-limits and exclusions available under each plan option.

The New Zealand Government recommends that all travellers obtain comprehensive travel insurance. Click here for further details.

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